Services · WhatsApp
WhatsApp Automation
Services for Singapore
Businesses.
Lumora builds WhatsApp automation systems that respond to every inbound enquiry within 90 seconds, qualify leads with AI, route high-priority conversations to your team, and run outbound follow-up sequences — fully PDPA-compliant, built on the WhatsApp Business API.
What is WhatsApp Automation?
WhatsApp automation for business uses the WhatsApp Business API — Meta’s cloud-hosted messaging platform — to automatically handle inbound and outbound WhatsApp messages without manual effort. Inbound automation detects incoming enquiries via a webhook, sends a personalised acknowledgement within 90 seconds, runs AI qualification to extract lead intent and budget, and routes the conversation to the right team member or booking flow. Outbound automation sends structured follow-up sequences to leads who have not yet responded — across days or weeks — keeping pipeline conversations alive without manual chasing. Together, they enable Singapore SMEs to handle 4–6x more enquiries with the same headcount, with every interaction logged automatically to your CRM.
[01] · Two Automation Types
Inbound Automation
Handles messages your customers send to you first. Every incoming enquiry — from Google, Facebook ads, referrals, or your website — gets a personalised response within 90 seconds, AI qualification, and automatic CRM logging.
- →90-second auto-reply on first contact
- →AI qualification (intent, budget, timeline)
- →Smart routing: hot leads → Telegram alert, warm leads → booking link
- →PDPA opt-in consent baked in
- →CRM row created automatically for every message
Outbound Automation
Sends structured follow-up sequences to leads who have gone quiet. Personalised by lead source, industry, and conversation history — so every message reads like it was written for that specific prospect.
- →7–14 day nurture sequences for unresponsive leads
- →Human-in-the-loop Telegram approval before sending
- →Personalised by lead source and enquiry type
- →Automatic sequence pause when prospect replies
- →Re-engagement sequences for 30–90 day cold leads
[02] · Who It’s For
[03] · How We Build It
WhatsApp Business API Registration
We handle Meta Developer Console setup, phone number registration, and permanent System User Access Token generation. Most businesses are live on the API within 2–3 business days.
Inbound Pipeline Design
We map your lead sources, qualification criteria, and routing logic — then design the Make.com scenario that handles every inbound message: webhook, AI qualification, CRM logging, and routing rules.
AI Qualification Layer
We write the Claude or GPT-4o system prompt that extracts structured lead data from free-text messages and scores each lead HOT, WARM, or COLD based on your ICP. Every field — name, intent, budget, timeline — lands in your CRM automatically.
PDPA Compliance Review
We build opt-in consent flows into the first message, configure opt-out handling, and set log retention limits. For regulated industries (financial advice, healthcare), we apply MAS and MOH guidance to the messaging architecture.
Testing & 30-Day Hypercare
We simulate 50+ inbound message scenarios before go-live to verify routing, edge case handling, and escalation flows. After launch, we monitor the system and fix any issues within 24 hours for the first 30 days.
90 sec
Average first-response time
4–6×
More enquiries handled per team member
100%
Leads logged to CRM automatically
30 days
Typical time to measurable ROI
Get Started
Every enquiry answered
in under 90 seconds.
Lumora builds your WhatsApp automation system end-to-end — API registration, AI qualification, CRM sync, and PDPA compliance. Three builds per month. Apply now.